You have up to 30 days from the date of receiving your item(s) to make returns. Ensure that your return packages are sent back and postmarked within this 30 days period from receiving your item(s).
Kindly be aware that the initiation of returns and the postmarking of return packages should occur within 30 days from the date of receiving your item(s). Returns initiated after this 30-day period will not be accepted, and it is conceivable that refunds may not be processed for returns dispatched or dropped off after the 30-days period.

STEP 1: Utilize our AyeChic Returns feature to identify items and generate a mailing label, allowing you to print a prepaid return label effortlessly.

STEP 2: Get your package ready.
A. Securely pack your return, preferably in the original packaging, and enclose your packing slip generated through the interactive returns process.
B. Attach the shipping label securely to the package, ensuring that no additional tracking labels are visible. Place the packing slip inside the box.

STEP 3: Send it out
Once your package is prepared, simply take it to the nearest post office for drop-off.

What comes next?
Your refund will be initiated within 6 business days upon receipt of your return, and the funds will be credited to the original payment method. A confirmation email will be sent to you once the return process is completed.

Returns require shipping costs. We provide one prepaid return shipping label per order. Kindly utilize the provided shipping label for your return, as alternative methods will not be eligible for a refund. Ensure to postmark the package and dispatch it within 30 days from the date of receiving your item(s).

Important Note:
If you've already returned some item(s) from an order but wish to make further returns for items in the same order, you can utilize the Return Label we supplied, and the shipping fee will be subtracted from your refund.

Items eligible for return must remain in their original condition, free from washing and wear. If items do not meet these criteria, they will not be accepted for return.
Kindly be aware that specific items are ineligible for return, such as bodysuits, lingerie, jewelry, and accessories (excluding scarves, bags, and hats).

Refunds will be initiated within 6 business days upon receiving your return. The refunded amount will be credited to the original payment method. An email confirmation will be sent to notify you once the return process is finalized.

Important Note:
The initial shipping charge, if applicable, cannot be refunded.