Q: Do you operate physical retail locations?

Currently, we exclusively function as an online e-commerce fashion enterprise. Place an order effortlessly, and we'll promptly deliver it to your doorstep.

Q: What assurances can you provide? I have never made an online purchase before.

A:

1. Rest assured, our company is fully legitimate and adheres to formal standards. Ayechic has been authenticated by the Norton Secured Seal and employs the HTTPS security protocol. You can securely make payments for your orders through PayPal, ensuring the safeguarding of your transactions.

2. Upon placing your order, you can conveniently monitor its status on our website. Once the order is dispatched, you will receive a confirmation email containing a tracking number. Our chosen express delivery services, including DHL, UPS, etc., are renowned globally for their reliability.

3. Utilize the tracking number to monitor the location of your order(s). Your orders will be delivered directly to your doorstep.

For any additional concerns, feel free to contact us easily via the "Contact Us" option.

ACCOUNT

Q: Is it necessary to create an account before making a purchase?

A:

Registration is not mandatory prior to making a purchase. Simply put, you have the option to proceed with the checkout process using either a customer account or as a guest.

Q: How can I sign up?

A:

Select "Log in" located in the upper right corner of our website. You have the option to register using Facebook, Google, or your email account.

Q: What steps should I take if I haven't received a confirmation email?

A:

Typically, the confirmation email will be dispatched to the email address used for your order. If you haven't received a confirmation email regarding your order, it's possible that you entered your email incorrectly or that the email is located in your spam folder.

Kindly review it once more, or check your Spam/Promotions/Updates and Junk Folders. Alternatively, you can log in to your account and select the "My Orders" button to view your orders.

Q: Where can I locate my orders?

A:

Simply access your account and select "My Orders." You can view all order statuses in this section.

Q: How can I update my password?

A:

Kindly select "My Account" and locate the option for Account Settings. Follow the provided instructions to update your password.

Q: What is preventing me from accessing my account?

A:

There could be various reasons, with one common cause being the input of an incorrect email address or password. In such cases, we recommend trying the following method:

1. Feel free to attempt resetting your password.

2.Alternatively, if you mistakenly registered with the wrong email address, feel free to reach out to us for assistance in updating it to the correct one.

COUPON CODES / DISCOUNTS

Q: Where can I utilize my voucher or discount code?

A:

At the checkout stage, you can enter a specific code, and it will be applied to the entire shopping cart.

Q:What is the limit on the usage of the discount code?

A:

Each purchase is valid for the duration of the ongoing promotion.

Q: I've subscribed to your newsletter; could you please provide me with the corresponding code?

A:

To comply with regulations, kindly access your mailbox to activate your newsletter subscription. The activation code will be provided upon clicking the activation link.

ORDERING & PAYMENT

Q: Is it possible to delete an item from the shopping cart?

A:

Certainly, you have the option to remove items from the shopping cart if the order has not been placed. However, once an order is confirmed, it is not possible to delete or remove any items from it.

Q: How to place an order?

A:

Choose a category from the dropdown menu, explore your desired item, and click to select. You will then be directed to the product page, where you can pick your preferred color and size.

Q: Can I order over the phone?

A:

Regrettably, this option is not available currently. Nevertheless, you can place your order directly through our website or via our dedicated shopping app on your smartphone. For any inquiries, feel free to reach out to our Live Chat team, and we will promptly address your questions.

Q: Is there a maximum or minimum purchase requirement?

A:

Certainly, there are no restrictions. Feel free to place orders without limitations – you can order any quantity of items at any price, whenever you wish.

Q: Can I add something else to my order?

A:

Certainly! Please proceed to create a new order and then send us an email with the new order number at [email protected]. Subsequently, we will consolidate both of your orders and reimburse the shipping difference to you.

Q: Is it possible to modify the size, color, or shipping address after the payment has been made?

A:

Certainly! Feel free to reach out to us for any changes to your order information before it is dispatched. Kindly email us your order number at [email protected], and we will respond within 24 hours on business days.

Q: I'd like to request the cancellation of my order.

A:

Certainly, you have the option to cancel your order at any time before it is dispatched. If your order is unpaid, you can easily cancel it yourself. Simply locate your unpaid order in the "My Orders" section and click on the "Cancel Order" button. This will promptly cancel the unpaid order.

If you have completed the payment for your order, kindly reach out to our customer service and provide details regarding the reason for your cancellation.

Once your order has been dispatched, cancellations are no longer possible. Please refer to our return policy for further instructions. Thank you for your understanding.

Q: How do I inquire about the status of my order?

A:

Review your order details within My Account. Log in to My Account and select ORDERS. The order status will be visible in this section.

Q:What payment methods are accepted?

A:

You have the option to complete your purchase using any major credit or debit card.

Q: Is my payment secure?

A:

Absolutely! We adhere to the highest industry standards to ensure the security of our website and the payment process. Ayechic.com is fully PCI compliant and certified for payment processing. All the information you provide is securely processed and encrypted through the Secure Socket Layer (SSL).

SIZE

Q: How to choose size?

A:

We offer over 5000 styles, and the size chart varies for each dress.

To ensure the perfect fit, kindly observe that size details are available on each product page near the size selection. Please carefully record your precise measurements and compare them with the size information provided for each product.

Please note: Our dresses are exclusively offered in standard sizes. If you find yourself between sizes, we recommend selecting the larger size.

Q: What does one-size mean?

A:

If you're unsure about the fit of the clothing, please check the product details or reach out to us through the "contact us" option for further assistance.

It means that there is only one size available for the item, generally a medium size that fits the majority of customers.

Q: Is animal fur utilized in the production of your items?

A:

Our items are crafted from premium synthetic materials, ensuring a high-quality alternative to real fur.

SHIPPING & DELIVERY

Q: What countries do you ship to?

A:

We currently deliver to more than 10 countries, including the United States, United Kingdom, Australia, Germany, France, Canada, Italy, Poland, Mexico, and more. For a comprehensive list of eligible countries, please refer to the drop-down menu in the "Country" section when updating your shipping address in your account.

Q: How much is the shipping fees?

A:

Shipping costs vary based on the weight and distance. The precise fees can be viewed when selecting the shipping method.

Q: Are there any extra charges or taxes?

A:

In the majority of countries, customers are not required to cover importing fees, duties, or VAT (Valued Additional Tax). However, for certain European countries, customers may be subject to duties or VAT in accordance with their respective countries' regulations.

Q: Is a signature necessary upon delivery for UPS/DHL?

A:

DHL typically mandates the recipient's signature upon delivery, whereas UPS commonly leaves packages at your yard, front door, or porch in the event that you are not available to receive them.

Q: Can you deliver to PO Boxes and military addresses (APO/FPO/AFP)?

A:

We can only utilize standard shipping for deliveries to those addresses. If you prefer expedited shipping for your item(s), kindly furnish a physical address.

Q: What is the delivery time?

A:

Please note the total time = processing time + shipping time (This excludes customs delays, weekends, holiday periods, and any unexpected circumstances.)

Our normal delivery time is 14-19 business days of preparing the orders and plus 8-12 business days of shipping (express shipping (7-10 business days)).

Q:Could you prepare my order as a gift?

A:

Apologies, but we currently do not offer this service.